Language, Voice Notes & Accessibility

Multilingual business reality

Kigali businesses often serve customers in English, French, and Kinyarwanda — sometimes in one day. AI translation and drafting helps; fluent review prevents embarrassing mistakes.

Language tips by tool

• check_circleChatGPT and Claude — strong English/French; Kinyarwanda variable, always review
• check_circleMeta posts — mix languages based on audience; don't auto-translate without check
• check_circleOfficial legal or government text — professional human translation
• check_circleCustomer support — match the language the customer used first

Voice notes are huge

Staff and customers send WhatsApp voice notes constantly. Use transcription tools (Otter, Whisper-based apps, or phone dictation) to turn voice into text, then AI to summarize or draft replies.

Workflow: listen → transcribe → AI draft → human edit → text or voice reply as appropriate.

Accessibility

• check_circleShort paragraphs in messages — easier on small screens
• check_circlePhotos of menus and products for low-literacy accessibility
• check_circleAudio promos optional; always provide text version too

Brand voice across languages

Add approved Kinyarwanda phrases to your brand sheet. Have a fluent team member approve first month of Kinyarwanda posts until patterns are reliable.